Resume Sample

MARTIN EDWARDS
4111 17^th Street South, St. Petersburg, FL 33702
(727) 525-2074
E-mail: MEDWARDS@AOL.COM

OBJECTIVE:
Commercial Lines Service Manager and/or Underwriting

QUICK PROFILE:
Top Producing account representative with 12 years of multi-line insurance experience in both personal and commercial lines.  Exemplary record of retention with a background that includes new business growth, new program development, target marketing, niche marketing, industry relations, collections, and administration. Technical insurance knowledge of standard ISO products, non-traditional, lines of coverage, excess and surplus lines, and manuscripted policies/endorsements. Extensive customer service and general management skills coupled with outstanding presentation and communication skills.  Up to date computer “know-how” including MS Office, Word Perfect, and Applied Management System.  Eager, ambitious and ready for a new challenge.

RELEVANT EXPERIENCE:
1998-Present
Arthur J. Gallagher & Co., Clearwater, FL
Commercial Lines Service Manager

  Developed an action plan that involved expense reduction, cross training and various  other profit enhancement techniques designed to better service    program business while adhering to corporate standards and guidelines.

Increased revenue for a multi-state restaurant program business incorporating quotations, proposals, as well as marketing  new and renewal business. Includes maintaining expiration control list.

Increased premium volume by $1.2 million  and within a 2 year timeframe produced 200 new accounts.

Provided administrative expertise to large commercial accounts with respect to account billing, premium collections, claims, policy evaluation and distribution, reports, computer automation and benchmarking.

Proficient in the use of BOP, Windstorm and Flood Rating Programs.

Selected by upper management to participate in the National Applied User Group.  Accountable for informing the office staff about the new developments pertaining to the use of software and integration of company and professional standards.

1992-1998
Allied Specialty Insurance, Treasure Island, FL
Commercial Lines Account Representative - 1993-1998
Policy Production Specialist - 1992-1993

Maintained client base and generated new sales through account rounding.

Account coordination of commercial clients; typically, accounts came from the amusement industry, long haul trucking sector, vendors, marinas and small commercial properties with excess liabilities

Specialized in surplus lines laws in the Eastern states.

Provided expertise for manual ratings, process billings, and client collections; also mediated insurance sales and quotes, developed proposals, manually rated, evaluated D&B reports and gathered support documentation for underwriting decisions.

Assisted in convention organization and coordination

Created, endorsed and published multi-state and surplus lines policies

Integral factor in training employees for insurance related computer applications and follow-up assistance.

1989-1992
Noblit Insurance Agency, Tarpon Springs, FL
Personal Lines Customer Service Representative

Provided information to a variety of clients, gathered underwriting data, determined risk factors,  marketed accounts, rated, quoted and bound coverages, and processed renewals.

EDUCATION:

Associate in Arts Degree – Business,  St. Petersburg Junior College, St. Petersburg, FL ~ 1999

ARM Designation, Anticipated ~ 2002